Refund Policy

At Prime Authentic Docs, customer satisfaction is our top priority. Our refund policy is designed to be fair and straightforward, ensuring that you feel confident in your purchases.

1. Eligibility for Refunds

Full Refunds are considered under the following circumstances:

Non-Delivery: If your order is not delivered within the promised timeframe.
Defective Products: If the documents received are significantly different from what was ordered or contain errors that make them unusable.
Order Cancellation: If you cancel your order before it has been processed and shipped.

2. Non-Refundable Situations

Refunds are not granted in the following situations:

Change of Mind: If you decide you no longer need the documents after they have been delivered.
Incorrect Information: If the documents contain errors due to incorrect information provided by you during the order process.
Minor Errors: Small discrepancies or typographical errors that do not affect the usability of the documents.

Refund Process

To request a refund, follow these steps:

Contact Customer Support: Reach out to our customer support team within 14 days of receiving your order, providing your order number and a detailed description of the issue.

Assessment: Our team will review your request and may ask for additional information or evidence (such as photos of the defective documents).

Approval: If your refund request is approved, we will process the refund to your original payment method within 7-10 business days.

Partial Refunds

In some cases, a partial refund may be offered. This may apply if:

Some Documents Are Usable: If only a portion of your order is defective, we may issue a partial refund for the affected items.
Discounted Orders: If you received a discount on your order, the refund amount may be adjusted accordingly.

Exchanges

Instead of a refund, you may opt for an exchange. If your documents are defective, we can replace them with corrected versions at no additional cost. Follow the same steps as for a refund request, specifying that you prefer an exchange. Thank you for trusting us.